High Powered Voice Mail - Amanda@Work.Place is The Automated Answer's cost-effective, high performance voice messaging and automated attendant system. Scaleable for low to moderate volume applications, Amanda@Work.Place is the solution for single-site call processing requirements up to 500 calls per day. Amanda@Work.Place delivers the baseline power of computer telephony without the investment expenses and administrative overhead of a complex system.

Ideal Voice Messaging for small- to medium-sized businesses that require:

• Voice Mail
• Automated Attendant
• Message Notification
• Fax Capabilities: requires Class 2/2.0 Fax Modem; supports up to 2 fax modems
• Interactive Voice Response (IVR)

Amanda@Work.Place ships as a turnkey solution, allowing you to plug in the unit for instant voice messaging. Amanda integrates tightly with a variety of switches. A "plug and play" telephone integration interface eliminates the runtime and guesswork of integration.

Amanda@Work.Place's call processing features provide over 15 hours of voice storage, translating into the following per user parameters: one hundred plus messages, three custom greetings, three personal mailing lists and four different message notifications. System greeting and mailing list options provide additional messaging possibilities.

Investment Protection

Amanda@Work.Place is available in 4 or 8 port configurations. The system can be upgraded to Amanda@Work.Group, tAA's computer telephony application. This upgrade path means that your investment is protected. As your company evolves, you can migrate to more powerful Amanda systems, configured to meet your changing communications needs.

The tAA Standard

tAA's mission is to create and integrate software that improves the tools that people use to communicate. tAA's track record--#39 on the list of Inc. 500 and over 25,000 installations--attests to our success in achieving this goal. Put the power of proven technology to work for you.

High Performance Voice Messaging and Automated Attendant

• Audiotext
  Configurable "information only" mailboxes accommodate caller access to any recorded information. Provides 24-hour access to frequently asked questions ranging from hours, address and directions to promotional or product-specific information.
• Automated Attendant
  Amanda@Work.Place can function as a main, backup, or off-duty attendant. Extensions may be dialed directly, or your caller may use an employee directory to locate people by their first or last name. Simple, single-digit selections can be configured for easy and quick access to your company's main departments.
• Message Notification
  Amanda@Work.Place has comprehensive notification capabilities. After recording a message, the Amanda system can function any of four notifications: including turn on a message waiting light, call your extension, a pager, another extension, a cellular phone, or any other phone number br>
• "0" for Operator
  Enable this function to accommodate access to personal assistance from a company receptionist.
• Voice Messaging
  Amanda@Work.Place provides callers with the option to leave a message for the person or department they are calling. Messages can be marked "private" and/or "urgent." After leaving a message, callers have the option to dial another extension, department, or the receptionist. Once a message is retrieved, it can be forwarded to another person or a list of people.

Compatibility

Amanda@Work.Place is compatible with most switches including: Alcatel, AT&T, Avaya, Centrex, Comdial, Eagle, Ericsson, Fujitsu, Isoetec, ITT, Iwatsu, Intertel, Kanda, Lucent, Macrotel, Mitel, Nakayo, NEC, Nortel, Panasonic, Plessey, Premier, Rolm, Samsung, Siemens, Solid State System, SRX, TIE, Toshiba, Walker, WIN, and Vodavi.

Amanda@Work.Place Features:

Automated Attendant Serves as a primary, secondary, or off-duty attendant to answer and route incoming calls to a particular department, a specific person, or to voice mail.	Employee Directory Callers use this feature to connect to departments or locate employees by their first or last name.
Automatic Scheduler Schedule greetings, extension ring, "do not disturb", or call screening for different times, days, and dates.	Foreign Language Prompts Voice prompts available in a number of languages.
Audiotext Configurable "information only" mailboxes accommodate caller access to any recorded information.	Greeting Bypass Callers can bypass greeting and go directly to message recording.
Busy Greetings Configurable greetings and options for busy extensions.	Greeting Restart After leaving a message, return to the main greeting for further access.
Call Queuing Option for user to hold when reaching a busy extension.	"0" for Operator Enable this function to accommodate access to personal assistance from a company receptionist.
Call Screening Optional request for caller's name and company prior to call transfer, user chooses whether to accept call, route the call to voice mail, or transfer the call to another extension, with or without verification.	Port-Specific Greetings Configurable greetings per port allow more than one company on a single machine.
Chaining Chain the caller to another user or mail box based on Done, Ring No Answer, or Busy.	Single Digit Menus Unlimited single digit commands for easy system navigation.
Do Not Disturb Disables call transfer to your extension.	Universal Ports Ports can be configured to answer calls as well as perform message notification.

Amanda@Work.Place Messaging

Continuous Play/Delete Playback or deletion of all messages without interruption.	Multiple User Greetings Greetings-seven custom plus system per user-may be changed or scheduled to change automatically by time of day, day of week, or according to date.
Date and Time Stamp Automatic or configurable date and time stamp for each message.	Playback Control Fast forward or rewind playback in five second increments.
Forward/Copy Forward copies of messages to other users, including optional message prefix.	Private Messages Use this feature to ensure that a message is not accidentally forwarded to another user mail box.
Future Delivery Use this feature to set delivery times for messages in minutes, hours, days, months, or years.	Receipt Verification Use this feature to verify receipt of message sent.
Guest IDs Configurable private mailboxes for guests.	Retrieval Control Plays messages in any order preferred: old or now first, skip messages, LIFO or FIFO.
Message Mailing Lists User-definable or "on-the-fly" lists to forward messages to many users at one time.	Safe Message Purge Configurable confirmation of message deletion.
Message Notification Specify up to 4 notifications-message waiting light, paging/relay paging or phone notification-based on message urgency and time or day of the week scheduling.	Un-Delete Simple-keystroke retrieval of accidentally deleted messages
Message Prioritizatio Mark messages "urgent" for priority playback.	Volume Control Increase or decrease the playback volume during message playback.

Amanda@Work.Place Enhanced Features:

Automatic Maintenance Automated monitoring of disk usage, time drift, voice processing board status, and system functions.	Reporting Detailed information on calls processed, messages taken, and other statistics.
Remote Access System configuration, updates, and administration can be performed from a remote location.	Screen Blanking Configurable screen blanking helps prevent monitor "burn in."