Amanda@Work.Group comes in three different formats to best fit your PC, DOS, XP, and Windows. Amanda@Work.Group is the complete CTI solution for PC- and LAN-based applications. Core user features include audiotext, automated attendant, auto-scheduling, guest IDs, and voice messaging. Incremental features-- visual messaging, call control, fax mail, automatic telephone dialing and connection, and IVR -- allow you to actively manage incoming and outbound communications from virtualy any PC. An excerpt from Teleconnect's test drive reads:
"By harnessing the power of the personal computer to prioritize, manage, and route calls and messages, Amanda@Work.Group streamlines your telephone, voice and fax communications."
Work.Group.DOS
The Amanda@Work.Group-DOS provides turnkey messaging for small- and medium-sizes businesses that require:
- Voice Mail
- Automated Attendant
- Message Notification
- Fax Capabilities: requires Class 2/2.0 Fax Modem; supports up to 4 fax modems.
- Interactive Voice Response (IVR)
This plug-and-play system can have from 4 to 16 ports and allows 120 hours of voice storage. It provides:
- The Amanda Company software and with MS-DOS 6.22
- 15,000 mailboxes, each with:
- 1000+ messages
- 7 personal greetings
- 7 personal mailing lists
- 10 message notification records
Work.Group.XP
Amanda@Work.XP provides turnkey messaging for small and medium-sized businesses that require:
- Voice Mail
- Automated Attendant
- Message Notification
- Fax Capabilities: requires either a Class 2/2.0 Fax Modem or Brooktrout TruFax cards; supports up to 4 fax modems or 12 TruFax ports.
- Interactive Voice Response (IVR)
This plug-and-play system can have from 4 to 40 ports and allows 1000+ hours of voice storage. It provides :
- The Amanda Company software and a Microsoft WindowsXP Embedded Operating System
- unlimited mailboxes, each of which has:
- 1000+ messages
- 7 personal greetings
- 29 personal mailing lists
- 10 message notification records
Work.Group.Windows
Amanda@Work.Group-Windows provides turnkey messaging for small- and medium-sized businesses that require:
- Voice Mail
- Automated Attendant
- Message Notification
- Fax Capabilities: requires either a Class 2/2.0 Fax Modem or Brooktrout TruFax cards; supports up to 4 fax modems or 12 TruFax ports
- Interactive Voice Response (IVR)
- LAN/WAN via TCP/IP access
This plug-and-play system can have from 4 to 72 ports and allows 1000+ hours of voice storage. It provides :
- The Amanda Company software and a Microsoft Windows 2000/NT/XP Operating System
- unlimited mailboxes, each of which has:
- 1000+ messages
- 7 personal greetings
- 29 personal mailing lists
- 10 message notification records
Common Features:
Audiotext: information only mailboxes that can provide callers with valuable information, saving employees time to common and reoccurring questions.
Busy Greeting: you may record a custom greeting and let your callers know you are on the phone, with various options for them to choose from.
Call Queuing: the caller has an option to "hold" when reaching a busy extension. Callers holding for the extension are then transferred in order from the queue.
Call Screening: when enabled, the caller's name and company is requested before transferring the call to you. Take the call, take a message or forward the call to another user are your options.
Chaining: three types; Done, Ring No Answer and Busy. After processing a call, the call can be chained to another user or mailbox.
Do Not Disturb: when enabled the calls will not be transferred to your extension but directly to your voice mail. The caller is greeted by your pre-recorded message.
Group Partitions: defining which mailboxes and User's I.D.'s, callers and user can access the system.
Greeting Bypass: by pressing the # sign twice, your callers can bypass your greeting and go directly to recording their message.
Greeting Restart: the system after taking a message, play Audiotext or you verifying your messages, can chain you back to the main system greeting for further system access.
Port Selectable Greeting: the system may answer with different greetings on a per port basis. This allows you to have more than one company identity on a single Amanda@Work.Group-DOS system.
Single Digit Menus: gives you the flexibility to have callers enter a single digit such as 0 through 9 to route themselves through the system, creating an easy to use call processor.
Universal Ports: you may use one or more system ports to answer calls or perform message notify tasks.
Unknown User Inquiry: by pressing 411 the caller may enter the first three letters of the users first or last name to learn the user extension number and press * to be transferred to that extension or press # to find the next available match.
Voice Forms: the system can ask the caller a series up to 20 questions, take a message for each, and store it for playback as one continuous message.
Continuous Play/Delete: a user may request continuous playback of all messages without interruption and then continuously delete all the messages once playback has ended.
Date and Time Stamp: every message can give the date and time it was recorded. It can be configured per mailbox and played back automatically or on request per message.
Forward Copy: after hearing the message a user can forward a copy of it to another user. A message prefix can also be recorded and sent with the message.
Future Delivery: after a message has been recorded, the system can be told when to deliver it to the user. Delivery times can be set in minutes, hours, days, months, or years.
Lists: each user can build 7 private lists to allow them to forward existing or new messages to any users at one time. Lists may also be built "on-the-fly".
Message Notification: the system can notify the user in many ways; turning on a message-waiting lamp on the telephone, calling a pager,notified to your cellular, or home phone number via voice.
Multiple User Greetings: each user can record seven different greetings. These greetings may be changed by the user at any time or can be scheduled to change automatically by time of day and day of week.
Playback Control: while listening to message you can fast forward or rewind it, in 5 second increments, by pressing "#" or "*" respectively.
Private Messages: messages can be recorded for a user and marked private preventing the user forwarding the message to another user or mailbox.
Receipt Verification: when sending a message to a user, or list, the sender can request the system to send back a message verifying the message was received.
Retrieval Control: after selecting 1 to play your messages you may play your oldest messages first or your newest messages first by pressing "1" or "4" respectively.
Safe Message Purge: you can program the system to delete old messages, with a reminder to the user it is going to do so. You can listen to them before they are purged or re-save them.
Un-delete: if you accidentally delete a message you may recover it before exiting the message playback menu with a simple keystroke.
Urgent Messages: a message can be recorded for a user with a priority header making it the first message the user hears when picking up messages.
Volume Control: you can increase or decrease the playback volume of a message by pressing "8" or "0" during the playback.
Automatic Maintenance: the system automatically checks disk usage, time drift, voice processing boards, and system functions on a regular basis.
Fax on Demand: with The Amanda Company token programming language you can create unique Fax on Demand applications that allow callers to retrieve information stored on disk and have it sent directly to them.
Fax Mail (Store and Forward): using the token programming language, the system can be configured to store faxed documents for individual users. They can then retrieve the fax(s), up 20 at one time, from a remote location.
Integrated Voice Response (IVR) Capabilities: the system may communicate with a network server or other peripheral devices sending and receiving data based on a caller's query. This information can be played back to the caller or stored for reporting purposes.
Programmable Dial Strings: you may have specific dial actions programmed to access virtually limitless call handling actions.
Remote Access: your system may be accessed remotely by your installer to make changes and system updates without visiting your site.
Reporting: you can request reports detailing information about calls processed, messages taken and other various statistics the system keeps.
Screen Blanking: the system's screen will blank after a predetermined amount of time. This will help prevent monitor "burn in". The monitor and Keyboard are sold separately.
T1, DID, SMDI Support: the system is capable to be installed and integrated with virtually any communications system.
Compatibility
Windows- Amanda@Work.Group-Windows can support two PBXs. It is compatible with most switches including: Alcatel, AT&T, Avaya, Centrex, Comdial, Eagle, Ericsson, Fujitsu, Isoetec, ITT, Iwatsu, Intertel, Kanda, Lucent, Macrotel, Mitel, Nakayo, NEC, Nortel, Panasonic, Plessey, Premier, Rolm, Samsung, Siemens, Solid State System, SRX, TIE, Toshiba, Walker, WIN, and Vodavi.
DOS- Amanda@Work.Group-DOS is compatible with most switches including: Alcatel, AT&T, Avaya, Centrex, Comdial, Eagle, Ericsson, Fujitsu, Isoetec, ITT, Iwatsu, Intertel, Kanda, Lucent, Macrotel, Mitel, Nakayo, NEC, Nortel, Panasonic, Plessey, Premier, Rolm, Samsung, Siemens, Solid State System, SRX, TIE, Toshiba, Walker, WIN, and Vodavi.
