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Product Catalog: BU ID: 153 eOn Communications: eQueue

eQueue
eOn's eQueue Multi-Media Contact Center Solution offers a comprehensive and unified solution for Customer Interaction Management (CIM). The universal or single queue approach enables contact centers to efficiently interact with their customers, regardless of the media they choose for communication.

The eQueue solution offers a distinct advantage in the complex and competitive CIM marketplace. Our company and our solutions are differentiated by several key factors imperative to the success of any multi-media contact center.

Products

eQueue ACD (eOn Communications)

eQueue ACD provides necessary information, in custom or standard formats, to manage efficiency, improve agent performance and maximize customer satisfaction.

eQueue Chat (eOn Communications)

eQueue Chat enables assistance with online customers using real-time chat tools, giving your contact center another edge in customer service and satisfaction. eQueue Chat integrates seamlessly with the eQueue solution, offering multi-channel contact management from a single queue.

eQueue Email (eOn Communications)

eQueue Email gives your customers increased flexibility in their communication choices, while at the same time giving you the ability to manage e-mail interactions as you would any other form of communication.

eQueue IVR (eOn Communications)

eQueue IVR offers numerous features designed to improve the customer.

eQueue PBX (eOn Communications)

The eQueue supports a full range of traditional PBX telephone system features, including voice mail, flexible dial plans, business telephone sets and networking options. Businesses can deploy a single system and satisfy both the needs of their contact center environment and of their enterprise.

eQueue Recording (eOn Communications)

eQueue Recording is a unique feature of the eQueue that allows agent and/or customer interactions to be recorded and stored for later review. Integration with eQueue ACD provides advanced capabilities beyond recording and monitoring.

Additional Information

Documents

IP-Enabled Call Center White Paper