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Products
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Customer Interaction Center 2.2 (CIC)
(Interactive Intelligence )
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Whether you have a customer service department or locations from Paris to Chicago, hundreds of agents, and employees working everywhere but in the office, CIC can help
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Enterprise Interaction Center (EIC) 2.2
(Interactive Intelligence )
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As an intelligent, pre-packaged, all-in-one voice and data convergence application that's ready to go out of the box, EIC is an e-business interaction management software solution for enterprises wanting to automate all aspects of their communications process, including telephone calls and Web interactions
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Interaction Dialer 2.2
(Interactive Intelligence )
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The Only Solution You Need for Outbound Campaign Management
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Interaction Director 2.0
(Interactive Intelligence )
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Interaction Director's pre- and post-call routing features let contact centers balance customer interactions across multiple locations and also route calls according to specific agent skills
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Interaction Recorder 2.0
(Interactive Intelligence )
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Interaction Recorder not only makes recording management a breeze, it makes better customer service a reality
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Service Interaction Center 2.0 (SIC)
(Interactive Intelligence )
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Service Interaction Center provides Service Providers the ability to grow their enhanced offerings incrementally by adding one server at a time
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