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Product Catalog: eOn Communications: eQueue

eQueue
eOn's eQueue Multi-Media Contact Center Solution offers a comprehensive and unified solution for Customer Interaction Management (CIM). The universal or single queue approach enables contact centers to efficiently interact with their customers, regardless of the media they choose for communication.

The eQueue solution offers a distinct advantage in the complex and competitive CIM marketplace. Our company and our solutions are differentiated by several key factors imperative to the success of any multi-media contact center.

Products

eQueue ACD & PBX (eOn Communications)

eQueue ACD is an integral part of the eQueue Multi-Media Contact Center Solution. Even with the incredible growth of the Internet, the primary method of customer communication used today, and for the foreseeable future, is the telephone.

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eQueue Chat (eOn Communications)

eQueue Chat enables assistance with online customers using real-time chat tools, giving your contact center another edge in customer service and satisfaction. eQueue Chat integrates seamlessly with the eQueue solution, offering multi-channel contact management from a single queue.

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eQueue Email (eOn Communications)

eQueue Email gives your customers increased flexibility in their communication choices, while at the same time giving you the ability to manage e-mail interactions as you would any other form of communication.

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eQueue IVR (eOn Communications)

eQueue IVR offers numerous features designed to improve the customer.

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eQueue Interfaces (eOn Communications)

eQueue Interfaces gives you the necessary tools to tightly integrate the eQueue Multi-Media Contact Center solution with existing enterprise applications, including CRM, knowledge databases, self-service applications and e-commerce systems.

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eQueue Messaging (eOn Communications)

eQueue Messaging delivers voice mail, e-mail and fax to a common mailbox, giving contact centers and enterprises the ability to manage them using the same routing and tools used to manage live interactions.

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eQueue Recording (eOn Communications)

eQueue Recording is a unique feature of the eQueue that allows agent and/or customer interactions to be recorded and stored for later review. Integration with eQueue ACD provides advanced capabilities beyond recording and monitoring.

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eQueue Reporting (eOn Communications)

eQueue Reporting enables you to build comprehensive, end-to-end management reports that span multiple contact center applications. eQueue Reporting delivers consolidated data in a timely and easily accessible manner that is presented in a form that fits the unique needs of your enterprise.

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eQueue Routing (eOn Communications)

Through a combination of multi-media contact management, intelligent routing and comprehensive real-time monitoring and management tools, eQueue Routing enables your organization to simultaneously maximize both customer service levels and contact center productivity - two key differentiators in defining contact center excellence and customer loyalty.

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eQueue Voice Mail (eOn Communications)

eQueQueue Voice Mail is a fully integrated voice communications system that offers a wide range of voice messaging options for users in both contact center and other business environments.

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eQueue WorkForce (eOn Communications)

eQueue WorkForce addresses your needs with advanced technology that easily automates your staffing processes. Skillfully managing the relationship between people, processes and technology is critical to maximizing contact center performance.

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Viewing 1 - 11 of 11 products

Additional Information

Documents

IP-Enabled Call Center White Paper