Interactive Intelligence Inc. (NASDAQ: ININ) is a global developer of multi-channel customer interaction management software that allows contact centers, enterprises and service providers to automate virtually every aspect of their business communications. The company was founded in 1994 and has a worldwide customer base of more than 900 companies.
Interactive Intelligence's corporate headquarters are located in Indianapolis, IN, USA with offices throughout North America, Europe and Asia Pacific. The company employs more than 375 people worldwide.
Interactive Intelligence's Interaction Center Platform is the basis for its unique suite of Windows 2000-based products designed to replace proprietary communication devices such as PBXs, automatic call distributors, interactive voice response systems, voice mail systems, fax servers, Web gateways and computer telephony integration middleware. Unlike traditional telecom solutions, the Interaction Center Platform offers a unique open, unified architecture that virtually eliminates the need for integration. This architecture was designed to reduce start-up and maintenance costs, simplify administration and increase ease of customization.
Interactive Intelligence began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $50.1 million in 2001. The company sells its award-winning solutions through a global network of more than 150 VARs.
Interactive Intelligence received Microsoft's 1998 Fastest Growing Independent Software Vendor's award, was named one of Red Herring's Top 100 Technology IPOs of 1999, was listed in Software Magazine as one of the Top 500 Global Software and Services companies in 2000, and was awarded Frost & Sullivan's 2001 Entrepreneurial Company of the Year.